Returns & Refunds
Krishna Collection wants customers to receive the right product in good condition. This detailed Returns & Refunds page explains eligibility, review steps, and refund handling.
Return Eligibility
A product may be eligible for return if it is unused, unwashed, unaltered, has original tags and packaging, and the request is raised within the return window shown on the product or policy page.
Damaged Product
If a product arrives damaged, contact us within 24 hours of delivery with order number, parcel photos, product photos, and a short explanation. Please keep the packaging until the review is complete.
Wrong Product
If you receive a product different from your confirmed order, share clear photos of the item, labels, and invoice. Once verified, we will guide you through replacement, return, or refund options based on availability.
Return Request Process
- Contact support through email or WhatsApp with your order details.
- Share reason for return and required photos.
- Wait for support approval before sending anything back.
- Pack the product securely with tags, packaging, and invoice if requested.
Return Approval
Approval depends on product condition, request timing, category rules, and verification of the issue. Products sent without approval may not be accepted.
Refund Timeline
After the returned product is received and inspected, approved refunds are initiated within 5-7 working days. Payment gateway, bank, or UPI processing may take additional time.
Non-returnable Items
Used, washed, altered, damaged after delivery, missing-tag, final-sale, customized, hygiene-sensitive, or incorrectly handled products may not be accepted for return.