Cancellation Policy
We understand that customers may need to cancel an order. This policy explains when cancellation is possible and how refund handling works.
Order Cancellation Window
You may request cancellation before the order is packed or handed to the courier. Please contact support as early as possible with your order number and registered phone or email.
Pre-shipment Cancellation
If the order has not shipped, we will review the request and confirm cancellation. For prepaid orders, eligible refunds are initiated after cancellation approval.
Post-shipment Restrictions
Once an order is shipped, cancellation may not be possible. You may refuse delivery only if support confirms that this is acceptable for your order. Otherwise, return rules will apply after delivery.
Refund Handling
Approved prepaid cancellation refunds are processed back to the original payment method or another approved method where required. Bank or gateway timelines may vary after we initiate the refund.